Senior Vice President
Kyle McSlarrow serves as Senior Vice President, Customer Experience Automated Operations (CXAO) and leads a team that executes high-value strategic enterprise programs that are core to the customer experience.
Previously, Kyle served as Senior Vice President, Customer Experience Operations where he oversaw customer experience strategy and journey design, including Comcast’s implementation of the Net Promoter System (NPS) and its work practices. Prior to that role, he served as Senior Vice President of the Washington Region from 2015-2017 and the Mountain Region from 2012-2015.
Kyle joined Comcast in April 2011, leading Comcast’s office in Washington, D.C. Before joining Comcast, Kyle spent six years as President and CEO of the National Cable & Telecommunications Association (NCTA). He also served as the Deputy Secretary of the U.S. Department of Energy and held positions as Vice President of Political and Government Affairs for Grassroots.com, National Chairman for the Quayle 2000 Presidential Campaign, Chief of Staff for U.S. Senator Paul Coverdell and Deputy Chief of Staff and Chief Counsel for Senate Majority Leaders Bob Dole and Trent Lott. He also served as an associate with the law firm of Hunton & Williams and as a Captain in the U.S. Army in the Secretary of the Army’s office as Assistant to the General Counsel of the Army.
In 2019, The Cable Center inducted Kyle as a member of its Cable Hall of Fame. Kyle earned degrees from Cornell University and the University of Virginia School of Law.