Leveraging Customer Experience
A course to enable leaders to deliver excellence in customer experience
Senior Fellows and CX experts Drs. Charles Patti, Ron Rizzuto, and Maria van Dessel help participants develop creative and innovative solutions to the challenges of designing and delivering on the customer experience promise. The course is built around six core topics that lead to the execution of a CX audit of the participant's organization.
Course format is 2 half-day kickoff and capstone sessions; 6 60-minutes sessions.
Who should take this course:
- Middle management leaders with a desire to understand the role of CX within their organization
- Employees that hold a customer-facing role, including internal customers
- People who hold CX management or leadership roles and other CX-adjacent team members (those who interact regularly with CX) from other disciplines
- Previous experience in CX is not required
When you invest in your people through Leveraging Customer Exerience, you will:
Class size: Up to 20 individuals
Purchase seats in increments of 10 across any course or session combination and receive a price per seat of $5,000, plus get an 11th seat free.
LEVERAGING CUSTOMER EXPERIENCE
This course is 8 weeks.
September 20 – November 8, 2022
Deadline: August 12, 2022
If registered participant cancels within 30 days of course start date, registrant (or organization) will be responsible for 50% of the course tuition. If cancellation occurs within 14 days of course start date, registrant (or organization) will be responsible for the full tuition amount.