Nexidia Invited as a Presenting Sponsor of The Cable Center Customer Centric Consortium (C5)
Leading Provider of Customer Interaction Analytics To Co-Present With the Federal Trade Commission
ATLANTA, GA AND DENVER, CO – April 09, 2013 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and The Cable Center, today announced that the company has been invited to become a presenting sponsor of The Cable Center’s Customer Care Committee (“C5”).
As a part of The Cable Center’s Customer Care programs, the C5 is comprised of 25 invited members who represent the top 11 cable operators in North America and Europe. The group meets in person twice a year, providing the industry’s senior customer experience management executives a forum to discuss common challenges, best practices, and the latest innovations impacting the customer experience.
Nexidia’s Senior Vice President of Strategic Consulting Services, Ryan Pellet, will be co-presenting to the committee with the Federal Trade Commission’s Litigation Support Manager, Chad Papenfuss, at the C5’s first meeting of the year. The presentation, entitled “Using Interaction Analytics to Actively Manage Compliance and Business Performance,” will highlight how the Federal Trade Commission (FTC) is leveraging Nexidia solutions to monitor and regulate compliance.
"As customer expectations and competition continue to rise, the cable industry has also continued to look for innovative practices and technologies to bolster the customer experience,” said The Cable Center’s Senior Vice President of Academic and Industry Outreach, Jana Henthorn. “The C5 members know that managing the customer experience presents many challenges, in large part due to the large volumes of interaction data that floods in each day. We’re looking forward to learning how the FTC and Nexidia have worked together to make sense of this data and discover opportunities for transforming it into tangible business value.”
Based on the real-world success of Nexidia’s Interaction Analytics, The Cable Center extended an invitation to Nexidia and the FTC to share their insights, best practices, and recommendations. Among the companies represented in the C5 are some of the largest players in the industry, including Time Warner Cable, Comcast, Cox Communications, Charter Communications, Bright House Networks, Rogers Communications, Suddenlink Communications, UPC Cablecom, and Virgin Media.
“We look forward to discussing how Interaction Analytics is used to find and solve specific issues such as compliance and churn mitigation,” commented Pellet. “Collectively, the cable industry sits atop extremely valuable data: its customer interactions. Our cable industry clients are tapping into this goldmine of unstructured data —in the form of phone, online, and social media interactions, among others— to uncover high-value, empirical answers.”
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit
About The Cable Center
Based in Denver, Colorado, The Cable Center is a nonprofit organization serving the cable telecommunications industry. The Cable Center is the home of the Cable Hall of Fame, recognizing individuals for their outstanding contributions to the industry, and of the Barco Library, the world’s largest collection of cable-related information and resources. Please visit www.cablecenter.org for more information.