Customer Experience/C5

Highlights from C5 Spring 2018 Meeting

2018 Spring HighlightsThe C5 Spring 2018 Meeting took place on April 24-25, 2018, at The Cable Center, in Denver, Colorado. At this meeting, we welcomed our newest MSO member, Spectrum Enterprise/Charter (Scott Fairchild) headquartered in Denver, CO. And, as part of our efforts to broaden our international scope, we also welcomed Shenzhen Topway, from China, as a prospective new member. Other guests included prospective sponsors from Cognizant (Steve Field) and CallMiner (Todd Barber and Ryan Carrigan), as well our guest speaker, Greg Tucker (Tucker & Company).

This two-day meeting included the following highlights:

  • Fire-side chat with Mike Fries, CEO, Liberty Global, moderated by Graham Tutton, Comcast
  • Industry speaker: Greg Tucker, CEO, Greg Tucker & Company
  • Egg-timer: Moderated by Diane Quennoz, Vyve Broadband, and Mel Longdon, Liberty Global. Now a central feature of C5, all MSO members share their latest CE initiatives.
  • MSO Spotlight: Mediacom (Jon Coscia)
  • Innovation ideas from our sponsor, Nuance (Frank Benson and Paul Tepper)
  • An update on the latest legislative changes: Rob Stoddard, NCTA
  • The Cable Center (TCC) Tour: TCC has seen a number of changes over the past few years and we are delighted to take this opportunity to showcase our beautiful facilities to all our members.
  • CableLabs Field Trip: Tour and presentations of CableLabs technology projects related to improving subscriber experience.

Click on the links below to find out more about the highlights from the C5 Spring 2018 Meeting.

 

2018 C5 members