Customer Experience/C5

C5 Testimonials

 

"It’s really great to come to an event that’s completely focused on customer care and customer experience, because that’s what really sets us apart in the industry."
Katherine Gessner, Director, Strategic Planning & Policy, MCTV (Massillon)

  • “It’s always nice to find out what other folks are doing in the industry, how they’re maximizing their customer care experience, and we really enjoy the camaraderie of learning what other people are doing on a face to face basis.”

    John Gibbs
        SVP, Sales & Business Services, Vyve Broadband

  • “…We can share those ideas and bounce those ideas off, and we can really use that to make ourselves better at our jobs, make our teams better, and serve our customers better through that collaboration.”

    Nathan Kinzer
        Manager, Senior Operations Support, MIDCO

  • “What I find most valuable about coming to these C5 meetings and this group and all that we collaborate on, is you’re able to gain – I think – in-depth understanding of different parts of the [cable] business.”

    Cory Limbert
        VP, Customer Experience, MIDCO

  • "I love the information that we get from the research sessions – we learn about what we all are doing around the world, and it’s very helpful…"

    Maureen Moore
        Chief Customer Experience Officer, GCI

  • “There’s an amazing international exposure – Latin America, Europe, Canada, the North American footprint, even China… C5 is a great place to have a conversation.”

    Andres Pederit
        VP, Customer Service, Planning & Delivery
        Rogers Communications

  • “I’m able to impart to [the NCTA] the progress that’s being made in this area, the challenges that we still have, and the great opportunity for this great industry to turn the customer experience upside down and make it a true user-friendly industry and opportunity.”

    Rob Stoddard #1
        SVP, Industry & Association Affairs, NCTA

  • “One of the great learnings that I’ve had in working C5 over the years is that I’ve learned that customer care and the customer experience is really universal.

    Rob Stoddard #2
        SVP, Industry & Association Affairs, NCTA

  • “It’s a golden opportunity to talk with the best and the brightest in this piece of the industry… The outcome of these discussions is going to help build the foundation for the future of our business.”

    Rob Stoddard #3
        SVP, Industry & Association Affairs, NCTA

  • “It has been great to be part of C5. We learn a lot from each other; we learn a lot from the experience of cable companies from around the world.”

    Simon Tadeo
        Customer Experience Director
        Telecom Argentina

  • “One of the most unique things about C5 is that it’s within industry, and we share best practices very openly, very realistically – and we also challenge one another’s.”

    Graham Tutton
        VP, NPS Operations, Comcast

  • “Being a small cable operator, it’s fantastic to be around the large guys and the small guys and see that they face the same kinds of problems and challenges that we do.”

    Diane Quennoz
        SVP, Marketing & Customer Experience
        Vyve Broadband