C5 Overview

Customer Experience and our C5 Program

Improving customer and employee experience through intrapreneurship, innovation, and shared learning

C5 Member Access
Spring 2024 Conference
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C5: About

Syndeo Institute’s Cable Center Customer Centric Consortium (C5) is a unique, invitation-only group focused on progress and innovation in the customer experience (CX) in the connectivity industry. C5 members share CX strategies, operations, best practices, and leadership to help organizations build and deliver the best possible experience for subscribers and employees.

Syndeo Institute has three Senior Fellows who advise and coordinate all topics related to customer experience, strategic planning, CX-focused research, and the day-to-day strategy and management of C5. C5 is also supported by five Executive Chairs—elected from among C5 member companies and who contribute to the governance and strategy of the Consortium.

Meet The Senior Fellows
Meet The Executive Chairs
Meet The Current Members

Customer experience (CX) is a pivotal element to a company’s success, even more important than product or service offerings. A growing pool of research supports why CX is a key differentiator:

88%

of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products. (Cisco)

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C5 Sponsoring Partners

Gold Sponsor

Amdocs

Silver Sponsor

Kore.ai

C5 Member Organizations

Our valued member organizations.

blue ridge
cablelabs
CableOne is now Sparklight
Claro
Comcast
Cox
CTAM
GCI
Liberty Global
mctv
mediacom_communications
midco
NCTA
telecom
topway
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Member Benefits for C5 Participants

Valuable conferences, an unmatched network, and access to important educational materials.

C5 provides educational, research, and collaborative learning opportunities to its members, including:

  • Attendance at twice-yearly, two-day conferences where members:
     
    • Exchange best practices with industry business leaders
    • Receive regulatory environment updates
    • Attend presentations from outside-the-industry leaders with new insight
    • Learn the latest CX research, including practical applications
  • Engagement in research projects addressing issues identified by C5 members
  • Participation in idea sharing at industry conferences throughout the year
  • Keeping up to date on CX management thought leadership
C5 Member Access
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C5 Conferences

Twice a year, we hold our C5 Conferences. They’re an informal, engaging forum for members to discuss challenges and successes and collaborate on ways to improve and innovate in the customer experience space. C5 members support each other, exchanging ideas on both personal and business issues. It becomes a tight-knit, collaborative group who work together to help each other succeed.

Upcoming C5 Conference

Spring 2024

Past C5 Conferences

Fall 2023
Spring 2023
Fall 2022
Spring 2022

Contact Us

Contact our C5 team.

For more information or questions about C5, including becoming a member or a C5 Partner:

Contact: Mary Yacovetta, Programs & Special Projects Manager
Phone: 303-257-1603
Email: myacovetta@syndeoinstitute.org

Contact: Becky Woods, Project & Executive Manager
Phone: 720-231-3458
Email: bwoods@syndeoinstitute.org

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